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Kalakriti Digital Studio Support Center

How can we help you today?

Welcome to the Kalakriti Digital Studio Support Center. Our dedicated team is here to provide you with the assistance you need to ensure your digital projects run smoothly and efficiently. Whether you're facing a technical challenge, need guidance on using our services, or have billing inquiries, you'll find resources and contact options designed to get you the help you need quickly.

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Quick Links & Support Areas

Find help fast by exploring our most popular support topics and resources, curated to address common inquiries and guide you to the right solutions.

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Graphic Design Issues

Get expert assistance with file formats, ensuring your design assets are prepared correctly for various uses. Troubleshoot common software issues, understand best practices for delivering feedback on creative concepts, and resolve problems related to asset delivery and file compatibility.

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Web Design & Development Help

Navigate challenges related to your website, including hosting configurations, content management system (CMS) updates, and resolving functionality bugs. Find guides on maintaining site performance, security basics, and ensuring seamless user experience across different browsers and devices.

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Billing & Account Questions

Access comprehensive information regarding your invoices, payment schedules, and available payment methods. Get help with managing your account details, updating contact information, understanding service agreements, and resolving any discrepancies related to your project billing.

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Getting Started Guides

Benefit from step-by-step walkthroughs designed specifically for new clients onboarding with Kalakriti Digital Studio. Learn how to effectively kickstart your projects, communicate with your project manager, access resources, and understand the typical workflow for our various creative services.

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Frequently Asked Questions

Find clear and concise answers to the most common questions clients ask about our services, project process, and how to get the best support from our team.

Submitting a support ticket is easy. You can use the dedicated contact form provided at the bottom of this page in the "Contact Support" section. Alternatively, you can send a detailed email directly to support@kalakritidigital.com, outlining your issue or question. Please provide as much relevant information as possible to help us assist you efficiently.
Our standard support hours are from Monday to Friday, operating between 9:00 AM and 6:00 PM Indian Standard Time (IST). During these hours, our full support team is available to handle your inquiries. We also offer limited support coverage on weekends specifically for urgent or critical issues that require immediate attention.
We strive to acknowledge and provide an initial response to all support inquiries within 24 business hours. The time it takes for a complete resolution may vary depending on the complexity and specific nature of the issue you've reported. Rest assured, we prioritize getting back to you promptly and keeping you updated on the status of your request.
Yes, direct phone support is available during our standard business hours (Monday to Friday, 9:00 AM to 6:00 PM IST). You can reach us by calling +91 98450 12345. Phone support is ideal for urgent issues or when you need real-time assistance to discuss a complex problem with our team.
We value your feedback. For project-specific revisions or comments, please use the designated feedback platforms or communication channels agreed upon during the project kickoff. This is often a shared document, a project management tool, or direct email to your assigned project manager. For general feedback on our services or support experience, you can use the contact form on this page.
Our Knowledge Base section provides a growing library of articles and guides covering common tasks, tips, and troubleshooting steps. You can find information on website maintenance, content updates, basic graphic design file preparation, and more. Browse the categories in the Knowledge Base section above or use the search bar in the hero section to find specific topics.

Knowledge Base & Resources

Explore our comprehensive library of articles, tutorials, and guides designed to empower you with the information you need to manage your digital assets effectively and make the most of our creative services.

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Web Development

Discover guides on website maintenance, performing routine updates, understanding common error messages, and implementing basic SEO practices. Find tutorials on working with different content management systems and optimizing your site's performance for speed and reliability.

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Graphic Design

Learn essential tips for preparing your design files for print or web, understanding different file formats (like vectors, JPEGs, PNGs, SVGs), providing clear and actionable feedback on design drafts, and best practices for receiving and utilizing final design assets from our team.

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UI/UX Design

Gain insights into the UI/UX design process, understanding the deliverables you can expect, such as wireframes, mockups, and prototypes. Find guides on how to participate effectively in user testing sessions and provide valuable feedback that helps refine the user experience of your digital products.

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Video Production

Explore guidelines for creating compelling video briefs, ensuring our team understands your vision and requirements. Learn the best ways to provide feedback during the production and editing phases, and understand how final video files will be delivered and formatted for various platforms.

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Service Status Updates

Stay informed about the operational status of key Kalakriti Digital Studio services, including hosting, email, and our support systems. We aim for maximum uptime and transparency, providing real-time updates on any scheduled maintenance or unforeseen incidents.

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Service Status Last Updated
Website Hosting Infrastructure Operational 2023-10-27 10:00 AM IST
Email Services for Client Communications Operational 2023-10-27 10:00 AM IST
Support Ticket System & CRM Operational 2023-10-27 10:00 AM IST
Project Management Platform Access Operational 2023-10-27 10:00 AM IST

For detailed status history, specific project status updates, or information on past incidents, please contact our support team directly via the form below or by phone. We maintain comprehensive logs for all service events.

What Clients Say About Our Support

Don't just take our word for it. Hear directly from our clients about their positive experiences with the Kalakriti Digital Studio support team and the impact our responsiveness has had on their projects.

Photo of Aisha Sharma, Marketing Manager at Innovate Solutions Pvt Ltd

The Kalakriti support team was incredibly responsive and helpful when we had an urgent issue with our website updates disrupting customer access. They diagnosed and resolved it quickly, communicating clearly every step of the way. Their efficiency minimized downtime significantly.

Aisha Sharma
Marketing Manager
Innovate Solutions Pvt Ltd
Photo of Rahul Singh, Freelance Designer

I needed quick clarification on the optimal file format for a print design handover. I reached out to support, and the response was not only immediate but also crystal clear and precise. It solved my problem instantly, allowing me to meet a tight deadline. Excellent service!

Rahul Singh
Freelance Designer
Photo of Priya Desai, Operations Head at Connective Ventures

Managing multiple digital assets can be complex, but the Kalakriti support portal and team make it straightforward. Their knowledge base is a treasure trove, and for anything specific, their email support is always professional and provides thorough, easy-to-follow solutions.

Priya Desai
Operations Head
Connective Ventures
Photo of Anil Kumar, Founder of Future Tech Labs

We've relied on Kalakriti for several web projects, and their support is consistently top-notch. When a minor bug appeared post-launch, their team was on it immediately, isolating and fixing the issue before it impacted our users. Reliability like this is crucial.

Anil Kumar
Founder
Future Tech Labs
Photo of Kavita Rao, Creative Lead at Brandscape Solutions

As a creative lead, having support that understands the nuances of design and video production is invaluable. Kalakriti's support team provides technical guidance that genuinely helps refine our creative process and ensures our final assets are flawless.

Kavita Rao
Creative Lead
Brandscape Solutions
Photo of Sameer Joshi, Product Manager at Finnovate Systems

Our UI/UX collaboration with Kalakriti was seamless, and their support extended beyond the project delivery. Questions about implementing the designs or conducting follow-up testing were met with prompt, knowledgeable responses that kept our product development on track.

Sameer Joshi
Product Manager
Finnovate Systems
Photo of Sneha Patel, Content Strategist at Digital Flow

When we needed help integrating the content strategy deliverables into our new website, Kalakriti's support guided us through the technical steps and offered practical tips. It wasn't just about fixing problems, but empowering us to use their work effectively.

Sneha Patel
Content Strategist
Digital Flow
Photo of Vikram Yadav, Business Development Manager at Growth Nexus

Kalakriti's team designed our branding, and their post-delivery support for using the brand assets across different platforms was excellent. Any query about file formats or usage guidelines was answered swiftly, ensuring brand consistency.

Contact Support

Can't find the answers you need in our FAQ or Knowledge Base? Get in touch with our dedicated support team directly. We are committed to providing prompt and effective assistance for all your inquiries.

Get In Touch Directly

Connect with us through the channels below for support or general inquiries.

Phone Support:

+91 98450 12345

Available during standard business hours (Monday-Friday, 9:00 AM - 6:00 PM IST).

Email Support:

info@kalakritidigital.com

We aim to respond to all email inquiries within 24 business hours.

Office Address:

Building No. 3, 2nd Floor, Koramangala 80 Feet Road, Bengaluru, Karnataka 560034, India

Meetings are by appointment only. Please contact us to schedule your visit.

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Submit a Support Request

Use the form below to send us a detailed message regarding your support needs. This helps us route your request to the right specialist for a faster resolution.